Own It

BLUF: Get your team to own the work and increase the productivity.

Communication and information flow is obviously an important part to building a great team.  In order to drive that information flow you need to understand the start to end process of how the process works.  Where does the business process start?  How far do you need push that information down?  You also need to provide that filter to push the right information to the team that empowers them to be productive.

Keep your team involved in understanding of the business processes work, so that they understand as much as possible to keep them informed of proper information.  This process will help ensure that vacating your position or going on long vacations allows the team to continue with the productivity.

The counter argument is that filtering everything might keep them in the dark about certain information that could be clues to keep them more informed of certain situation.  This becomes a balancing act with the teams productivity.  If you pass down unfiltered information, then you can overload team members with information that they need not worry about.  Now you have inhibited their productivity from full potential.  So keep the hims and haws from around the office away from your team, and allow for a higher morale on your side of the house and out of the office politics.

Build team value

Passing around the correct information and showing your team how they fit into the puzzle and proving the value that they are creating will engage them in the work.  This will cause a greater degree of ownership amongst the team.

Encourage creative thinking

Don’t turn down communication opportunities with a team member that comes directly to you.  This will cause them to never return to you for conversation after a few attempts.  Sometimes these conversations present better solutions or opportunities for advancing productivity.

Get your team to own the process for product delivery and get them to engage through every part of it.  Ensure that communication is able to flow appropriately.  This is just a small piece to being able to deliver on time.